Keeping us all safe
during COVID-19

Update Oct ’23: Masks are now optional. We will respect individual requests to continue with masks and have them available for staff and patient use. We request anyone with symptoms or a household contact to stay at home and request an online appointment. Further information below about online and appointments.

At Tāmaki Hands we follow Ministry of Health (MoH) orders and guidance, and our Physiotherapy Board Standards and guidance to keep all staff, patients, and visitors as safe as is reasonably practicable. All our team are double-vaccinated and undergo regular surveillance testing.

Covid Protection Framework


All are welcome at Tāmaki Hands, regardless of vaccination status. Our clinic is open for on-site, on-line and phone appointments. Contactless pick-up of a brace or splint support from the clinic is also available. If you would like further information than what is here, do get in touch.

Infection Prevention and Control (IPC) Procedures

QR code: we encourage all who attend our clinic to scan our QR code with the NZ Covid Tracer App for their own personal records, and MoH if required.

Contact tracing: we will maintain a log of all patients, staff and visitors in our clinic and their contact details, in the event contact tracing by MoH is required.

Screening: anyone who is symptomatic is discouraged from attending our clinic. All patients will be asked screening questions when their appointment is booked and again when arriving at the clinic.

Masks: anyone entering our clinic must have a mask on. Our staff will wear a mask and eye protection.

Physical distancing: we have a spacious clinic that allows us to keep 2m distance apart. However we do request only the patient attends and to arrive at the appointment time, along with their parent/guardian/translator as required.

Hand hygiene: hand gel use is encouraged by all when arriving and leaving our clinic. There is also hand gel available at each treatment table.

Ventilation: our HVAC system (air conditioning) remains on during clinic hours and is a separate unit, so the air is not circulated with surrounding businesses.

High contact areas: all forms should be completed online or over the phone before your appointment. Referrals can be emailed or faxed. Payments by card rather than cash is preferred.

Cleaning: treatment tables, equipment and linen will be cleaned after each patient, as well as frequent cleaning of handles and surfaces.

Note: Some specific IPC requirements may vary, depending on alert levels and evolving advice. Do contact us if you have any questions.

Online and Phone appointments (also known as Telehealth)

Online or phone consult can take place from the safety of your own home. Online is preferable to phone: it is easier to see your progress rather than you having to describe it over the phone. However, phone consults are useful too and better than no consult for your recovery.

We can register your new injury with ACC, refer you to x-ray and arrange a brace or splint support to be sent to you by courier. Many patients have given us feedback of how helpful Telehealth was for them and were pleased (and surprised!) at how much could be achieved all from home.

At Tāmaki Hands on-line consults are simple and secure: no downloads or signing in. Use your smartphone, laptop or any other device that has a camera and microphone. At your booked appointment time, or up to 10 minutes before, click on the link in your email or text. Handy hint: if using a smartphone, have somewhere you can prop it to allow us to assess your hands. Also have your splint and rehab equipment nearby for demonstrations.

You can read more details here: